Terms and Conditions
At Global Alliance RSA (“we”, “our”, or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.globalalliance.co.za (the “Site”), shop for perfume and cosmetic products, or otherwise interact with us. By using our Site, you consent to the practices described in this policy.
1. Information We Collect
We collect both personal and non-personal information to enhance your experience with us.
- Personal Information: This includes information that can identify you directly, such as:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely through third-party payment gateways)
- Order history
- Non-Personal Information: This includes data about your usage of the Site, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on the Site
- Referring URLs
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process orders and manage your account.
- To personalize your shopping experience and recommend products.
- To send order confirmations, shipping updates, and other necessary communications.
- To respond to customer service inquiries or feedback.
- To improve our website, products, and services.
- To send promotional emails or offers (only if you have opted-in to receive them).
- To comply with legal obligations and protect our rights.
3. Sharing Your Information
We respect your privacy and will not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
- Third-Party Service Providers: We may share information with trusted partners who help us with business operations, such as payment processors, shipping companies, and marketing services. These partners are required to maintain the confidentiality of your data and use it only for the purposes for which we engage them.
- Legal Compliance: We may disclose your information if required to do so by law, in response to legal processes, or to protect our rights, property, or safety.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (such as web beacons and analytics tools) to enhance your experience on our Site. Cookies are small files stored on your device that help us recognize you and track your preferences. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of the Site.
5. Security of Your Information
We implement industry-standard security measures to protect your personal information, including encryption and secure payment gateways. However, please note that no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.
6. Your Rights and Choices
- Access and Update: You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly.
- Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails, you can unsubscribe at any time by following the instructions in the email or by contacting us directly.
- Delete Your Account: You can request to delete your account by contacting us, though please note that we may retain some information as required by law or for legitimate business purposes.
7. Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page and update the “Effective Date” at the top of the policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Global Alliance RSA
142 Balvenie Ave, Cravenby, Cape Town, 7493
[email protected]
+27 76 981 5798